Pump repair service may be available directly through KNF Neuberger, Inc. To submit a request for pump repair, please read the instructions below. If you have questions, please contact KNF Customer Service at email@example.com or call (609) 890-8600.
To ensure the safety of our customers and our associates, KNF Nueberger, Inc. requires that all products returned to our facility include a Return Material Authorization (RMA) number. In order to obtain a RMA number, you must submit a Decontamination Declaration form to KNF Customer Service. The form is available at www.knfusa.com/RMA. Alternatively, you may download the form in either .doc, or .pdf format.
Please note: The RMA number is only valid for the product and quantity listed on the Decontamination Declaration form, so be sure to provide accurate information. Product returns that have not been pre-approved via RMA will not be accepted.
After you have received a RMA number from KNF Customer Service, you may go ahead and ship your product for repair. Before packing the product for return, make sure it is properly cleaned and does not present any danger to yourself or KNF personnel. Also, include a packing list for each carton, and take care to adequately pack all returns to prevent damage during shipping and handling -- do not pack your product using foam peanuts. Additionally, make sure that your RMA number is clearly marked on the outside of the box, along with the correct KNF shipping address as follows:
KNF Neuberger, Inc.
RMA#110046924 (example only)
Two Black Forest Road
Trenton, New Jersey 08691-1810